Terms And Conditions

These Terms and Conditions govern your use of the DXTRANS LOGISTICS website and the services we provide. By accessing our website or using our cargo services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Services Provided

DXTRANS LOGISTICS offers cargo transportation services, including air, sea, and ground freight. Our services are subject to availability and may be modified or discontinued at our discretion.

2. User Responsibilities

By using our services, you agree to:

Provide accurate and complete information when requesting a quote, booking a shipment, or communicating with us.
Ensure that your cargo is properly packed, labeled, and complies with all applicable laws and regulations.
Pay all fees and charges associated with the shipment of your cargo, as agreed upon at the time of booking.

3. Prohibited Items

The following items are prohibited from being shipped through DXTRANS LOGISTICS:

Hazardous materials, including flammable, explosive, or toxic substances.
Illegal goods, such as narcotics, counterfeit items, or stolen property.
Perishable goods, unless explicitly agreed upon in advance.
Any items restricted by law or regulation in the country of origin, transit, or destination.

DXTRANS LOGISTICS reserves the right to refuse or suspend the shipment of any cargo that violates these restrictions.

4. Liability and Limitations

DXTRANS LOGISTICS will take all reasonable steps to ensure the safe and timely delivery of your cargo. However, we are not liable for:

Delays due to circumstances beyond our control, including weather, natural disasters, or government actions.
Loss, damage, or theft of cargo, unless it is proven to be the result of our gross negligence or willful misconduct.
Any indirect, incidental, or consequential damages arising from the use of our services.

Our liability for any claim related to the shipment of cargo is limited to the value of the goods or the amount of any insurance coverage obtained, whichever is lower.

5. Insurance

While we take care in handling your cargo, DXTRANS LOGISTICS strongly recommends that customers obtain insurance coverage for their shipments. Insurance is available upon request and at an additional cost. If you choose not to purchase insurance, you assume all risk of loss or damage to your cargo.

6. Payment Terms

Payment for services must be made in accordance with the terms agreed upon at the time of booking. Failure to pay may result in the suspension of services, delays in shipment, or legal action to recover outstanding amounts. All fees are non-refundable unless otherwise specified.

7. Customs and Compliance

Customers are responsible for ensuring that their shipments comply with all customs regulations and requirements. DXTRANS LOGISTICS will assist with customs clearance, but any fines, penalties, or delays resulting from non-compliance are the responsibility of the customer.

8. Termination of Services

DXTRANS LOGISTICS reserves the right to terminate or suspend services at any time, with or without notice, for any reason, including violation of these Terms, non-payment, or illegal activity.

9. Governing Law

These Terms and any disputes arising from the use of our services are governed by and construed in accordance with the laws of [Insert Jurisdiction]. You agree to submit to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

10. Changes to Terms and Conditions

We may update these Terms from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review these Terms periodically. Your continued use of our services after any changes signifies your acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

DXTRANS LOGISTICS

Address: Sky Business Centre , Mezzanine Floor office M-14 Nad Al Hamar Road , Dubai
Email: Naeem@dxtranslogistics.com
Phone: 971 42559161